Patient Information
Zero Tolerance
Our staff and Doctors are here to help you and have the right to be treated with dignity and respect, without the risk of threatening behaviour or violence.
This type of behaviour will NOT be tolerated and may result in offenders being asked to leave the premises.
Opening Hours
Monday – Thursday: 7:00am – 8:30pm
Friday: 7:00am – 6:00pm
Saturday & Sunday: 8:00am – 6:00pm
Public Holidays: 9:00am – 5:00pm
These hours depend on doctors’ availability.
Ph: (08) 8284 0010
Playford Family Medical is a fully accredited General Practice.
Practice Services
- Children’s Health
- Women’s Health
- Mental Health Psychotherapist – Counsellor
- Physiotherapist
- Exercise Physiologist
- Endocrinologist (Diabetes & Hormone Specialist)
- Dietitian
- Gynaecologist
- Pathology
- Modern Medicine – traditional levels of care
- Personal Attention – you’ll never feel rushed
Appointments
Please call the practice for an appointment.
Urgent appointments will always be given priority.
Longer Consultation
Longer consultations are available, please advise the Reception Staff if you require extra time.
Fees & Billing Arrangement
Please note that we are a mixed billing practice. This will mean there will be a GAP or ‘out of pocket’ expense for patients (Excluding: Children under 16yrs, concession, DVA and pension card holders).
Payment in full is required following the consult and can be made by cash, EFTPOS or credit card.
Workers Compensation patients must provide a claim number each time they present for a consultation or otherwise full payment will be required on the day.
| PRACTICE FEES | |||
|---|---|---|---|
| AS OF 1ST JULY 2024 | Fee | ||
| Dressing, Small | $10.00 | ||
| Dressing, Medium/Large | $20.00 | ||
| Dressing, Complex eg, burns dressing, Flamazine | $25.00 | ||
| Glue | $10.00 | ||
| Adacel/Boostrix | $60.00 | ||
| Ear Syringe | $30.00 | ||
| Transfer of Medical Records | $50.00 | ||
| Rebate | Out of Pocket | ||
| (To be paid on the day) | |||
| Implanon Insertion | $94.50 | $34.50 | $60.00 |
| Implanon Removal | $118.85 | $58.85 | $60.00 |
| Implanon Removal with Insertion | $193.35 | 93.35 | $100.00 |
| (If billing both together will need to send via patient claiming, discount one amount by $20) | |||
| Mirena Insertion | $187.65 | $77.65 | $110.00 |
| Mirena Removal (manually enter amount) | $142.90 | $82.90 | $60.00 |
| Mirena Insertion and Removal together (-$40 if both) | $290.55 | 160.55 | $130.00 |
| Iron Infusion (manually enter amount) | $192.90 | $82.90 | $110.00 |
| Wedge Resection | $284.15 | $164.15 | $120.00 |
| Removal of Lesion | $50.00 | ||
| (Take gap payment on the day of procedure. Remainder to be billed privately once histology back and item number provided) | |||
| REMOVAL OF SUTURES IF PROCEDURE NOT DONE AT OUR CLINICS | $20.00 | ||
| Biopsy | $70.60 | $50.60 | $20.00 |
| Laceration - Item number plus gap | $50.00 | ||
| (Item number depends on location and pathology) | |||
| Commercial/Heavy Vehicle Licence | NOT COVERED | $150.00 | |
| Pre-Employment Medical | BY MEDICARE | $150.00 | |
| CONSULTATION FEE SCHEDULE | ||||||||
|---|---|---|---|---|---|---|---|---|
| CONSULT ITEM | STANDARD FEE- TO BE PAID IN FULL ON THE DAY | MEDICARE REBATE | ||||||
| IN-HOURS | ||||||||
| 3 (Rebate + $20) | $39.60 | $19.60 | ||||||
| 23 (Rebate + $20) | $62.85 | $42.85 | ||||||
| 36 (Rebate + $30) | $112.90 | $82.90 | ||||||
| ALL NON MEDICARE CARD HOLDERS | Item 23 $70 Item 36 $90 | |||||||
| AFTER-HOURS | Mon-Fri Before 8am after 8pm, Saturday Before 8am after 1pm, Sunday and Public Holidays All Day | |||||||
| 5020 (Rebate + $20) | $75.80 | $55.80 | ||||||
| 5040 (Rebate + $30) | $125.70 | $95.70 | ||||||
| ALL NON MEDICARE CARD HOLDERS | Item 5020 $80 Item 5040 $115 | |||||||
| WORKCOVER and MVA - In-Hours | WORKCOVER and MVA - After-Hours | |||||||
| Item 23 $102 | Item 5020 $142 | |||||||
| Item 36 $188 | Item 5040 $260 | |||||||
Walk-in Appointments
Walk-ins will be allocated the first available consultation when available.
After Hours, Home Visits and Emergency Care
13SICK National Home Doctors – 13 74 25
Practice Doctors
- Dr. Neil Jensen
- Dr. Wendy Baedi-Souw
- Dr. Richard Sherman
- Dr. Nele Leenders
- Dr. Kalidasen Retnaraja
- Dr. Rajib Chaudhuri
- Dr. Prasantha Walgampola
- Dr. Tinni Chaudhuri
- Dr. Mohammad Imtiaz Choudhury
- Dr. Mohd Zulhilmi Halim
- Dr. Mohammad Kabire
- Dr. Mehrdada Majedi
Test Results
If you have been referred for a test, please ensure you contact us to make an appointment within two to three days to discuss your results with your doctor. You will be contacted by the Clinic if any results return requiring urgent attention. Results will not be provided over the telephone by reception.
Reminder System
Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care.
Management of Patient Health Information
Our Practice is committed to maintaining the confidentiality of your health information. For further details, please ask to see our Privacy Policy.
Consultations
Our appointment system caters for urgent, on-urgent, complex, planned chronic care and preventative healthcare.
Communication/Telephone Policy
Staff will take your details and will only interrupt a consultation if the problem is urgent.
Referrals and engaging with other services
Our practice regularly engages with local health services, such as Specialists, Allied Health and Hospitals. If required, your GP will provide information (a referral letter) to plan and facilitate optimal patient care.
Patient Feedback
Please speak to a member of Administration staff, if you have suggestions, or unhappy with the service you have received and will be followed up by management.
SA Health & Community Complaints Commission (HCSCC) Toll Free 1800 232 007 www.hcscc.sa.gov.au
Patients who require Communication / Translator Services
Patients who require communication assistance are asked to let the reception staff, know when making the appointment.
Patient Rights
We advise patients that they have the right, and are encouraged, to participate in decisions about their health.
Emergencies
Please dial 000 or attend the nearest hospital in an emergency.
The nearest hospitals to the Practice are:
Lyell McEwin Hospital
Haydown Rd, Elizabeth Vale SA 5112
(08) 8182 9000
Gawler Health Service
21 Hutchinson Rd, Gawler East
(08) 8521 2000
Cancellations:
If you cannot attend an appointment you have booked, we require a minimum 2 hours’ notice to allow us time to contact other patients who are waiting to see a doctor. Otherwise, we may charge a cancellation fee of $10.00